(509) 624-0908
Fax (509) 459-0881

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FAQ's

Can NWMR be my primary care physician?
How do I schedule an appointment? Do I need a referral?
How are physiatrists different than general care doctors?
What types of insurance do you accept?
I have a billing question. Who do I call?
How much does treatment cost?
What can I expect during my first visit?
Can I ask my doctor to refer me to NWMR?
Are your services limited to the conditions listed on your website?
Where are you located?
If I have an emergency after hours is there a doctor on call?
What is the average length of your treatment, and how long before I can expect to see results?



Can NWMR be my primary care physician?

No, Northwest Medical Rehabilitation is a specialty clinic. We are not equipped to monitor and manage those conditions typically managed by a primary cary physician such as high blood pressure (hypertension), diabetes, depression, asthma, cancer screening, well child, etc.

How do I schedule an appointment? Do I need a referral?

After we have received a referral from your doctor, we can schedule an appointment. To do this please call (509) 624-0908. NWMR is open Monday-Friday 8:30 am-5:00 pm; a provider is always on call for emergencies.

How are physiatrists different than general care doctors

The job of a physiatrist is to treat any disability resulting from disease or injury. The focus is not on one part of the body, but instead on the development of a comprehensive program for putting pieces of a person’s life back together after injury or disease—medically, socially, emotionally, and vocationally.

What types of insurance do you accept?

We accept most commercial insurances such as Premera, Asuris, Group Health, and most other insurances. We currently do not accept Essence, Spokane Community Care or Molina. We also take Medicare and Medicaid. If you are unsure, call us to confirm that we take your insurance.
Most insurances require PA, Tri-Care, Labor & Industry, Workman’s Comp, and the VA.

I have a billing question. Who do I call?

If you have questions, please contact the billing department at 509-321-3424 or you can log onto our online bill pay and pay bills there.

How much does treatment cost?

The cost of the evaluation and treatment or procedures varies depending on the providers recommendations. An extensive new patient evaluation is done on the first visit. You can call our billing office (509-321-3424) to determine what the cost is and depending on your insurance, how much you will be expected to pay. Some insurances cover all the cost without the patient being responsible for any additional payments.

What can I expect during my first visit?

On the first visit, be sure to bring your insurance card or cards and a picture identification. If you received paperwork in the mail to fill out, be sure to bring that with you. Otherwise, you will need to fill out the paperwork prior to your appointment. Allow 30 minutes for this. Be sure to include an accurate list of medications including the dose and how frequently they are taken. The actual appointment will be about 1 hour long. It includes reviewing the paperwork, taking the history, a physical examination and establishing a plan of care or making recommendations to the referring doctor. A copy of the appointment dictation is sent to the referring doctor.

Can I ask my doctor to refer me to NWMR?

Yes, we will need the referral paperwork, including patient demographics, recent chart notes with the diagnoses and reason for treatment. Please fax this information to 509-321-3421 or have your doctor use the online patient referral form.

Are your services limited to the conditions listed on your website?

There are other conditions treated at NWMR. It is not limited to those listed conditions listed on the website.

Where are you located?

NWMR is located at 1315 N. Division, Spokane, Washington, between Sharp Avenue and Sinto Avenue.

If I have an emergency after hours is there a doctor on call?

One of the providers is always on call for emergencies.

What is the average length of your treatment, and how long before I can expect to see results?

It depends on what you are being treated for. There is not one answer that fits each situation, diagnosis or condition.


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